CPACC Frequently Asked Questions

When and where will the exam be offered? 

  • M-Enabling Summit, Washington, DC area: June 12, 2017 at 8:30 am (Applications for the exam will be open April 10, 2017 and will be accepted through May 26, 2017 dependent upon space availability.)
  • Summer: June 26 - July 21, 2017 (Locations to be announced)
  • Fall: September 11 - October 13, 2017 (Locations to be announced)
  • For those who do not use assistive technology or require an accommodation, you can view a list of Kryterion Test Center locations at the following link:
  • For those who do use assistive technology or require an accommodation, details for available locations or how to request a privately proctored exam is available on the Apply to Take a Certification Exam page.

*Privately hosted exams and those offered to those requesting accommodations are sponsored by individual institutions. Some locations are open to the public, while others are open to employees of that institution only. Further information on this is made available during the registration process.

What if I can’t make the date the exam is being offered?

During the testing window, you will be able to choose between taking the test at a testing center or completing a proctored exam in one of our sponsored in-person exams for those requesting an accommodation.

How do I prepare for the exam?

The IAAP Certification Committee has developed a certification content outline that lists the topics you’ll be tested on, and the percentages at which those topics will be covered on the exam.
You can also review additional options to help you prepare for the exam.  These options include training through our Approved Certification Preparation Providers or you can also purchase IAAP webinar bundles that cover specific topics you may need to learn more about prior to the exam. 

How much does it cost to take the exam?

The CPACC exam is offered for $325 for IAAP members and $425 for non-members. The IAAP Developing and Emerging Economies rate is $150. If you qualify for this rate, please contact to receive your assistive technology exam discounted payment link or a coupon code for Kryterion Test Centers (non-AT) registration. All prices are in USD.

Individuals who are not successful the first time taking the CPACC exam are eligible to retake the exam at a reduced rate if they retake within one year of the date of the original exam.  The CPACC retake exam fees are available on our Apply to Take a Certification Exam page.

How do I register?

Each candidate must complete an application to verify your eligibility for the CPACC certification. Applications can be found on our apply to take a certification exam page. Applications should be submitted to

Registration deadlines vary depending upon the location selected.  See deadline dates for each location on the Certification home page.
All applications will be reviewed and verified by the IAAP Certification Management Team. Eligible candidates will receive a confirmation letter with further instructions regarding registration and payment for your exam. 

How is the CPACC Exam scored? 

The CPACC Exam is a pass/fail exam. There is not a set percentage score or number of questions correct set for the exam.  Each exam test window is evaluated as a group. IAAP does not distribute raw scores. All CPACC exam evaluations are provided by a third-party who are exam psychometric professionals.

What kind of information will I receive when I get my exam results?

The CPACC Exam is a pass/fail score not a flat rate score exam. Our psychometric exam partners evaluate each exam cohort on the responses in each exam window. So our results are based on the group experience statistics. This methodology requires us to send the entire collective set of responses in together as a group for evaluation.

This scoring practice is a recognized standard practice in certification examination evaluations. Our exam partners evaluate the set of responses and statistically evaluate the pass rate for each group. 

• A pass/fail result score is generated based on your overall performance on the examination as part of the cohort from you exam window.
• IAAP does not issue percentage scores.
• IAAP does not provide specific responses indicating correct or incorrect.

When will I get my results?

Exam results will be sent by email to candidates within four (4) to six (6) weeks from the close of the testing window.

How do I display my CPACC credential?

There are several ways and places you can proudly display your new credential. How to display my CPACC credential?

Is the exam offered globally?

The exam is available anywhere in the world via a Kryterion testing center or with a prearranged proctor to oversee the exam administration.

What is the official language of the exam?

The exam and preparation materials are currently offered in English.

I’ve registered for the certification exam but need to cancel. What is your cancellation policy?

We must receive all requests for a cancellation/refund in writing no later than two weeks prior to the start of a testing period or date of the in-person exam. You may email a request for a refund to the IAAP Executive Office at Requests for cancellations/refunds may only be made by the exam candidate. Refunds will be issued less a $50 processing fee.

I’ve registered for the exam but would like to take it on a different date or exam window. How do I do that?

If you are registered for an exam via Kryterion Test Centers, you may select another test date through your online account with Kryterion. If you are registered to sit for the exam at an in-person session, please contact the IAAP Office regarding alternate arrangements.

Requests for transferring an exam appointment to a different testing cycle must be submitted through the IAAP Executive Office in writing to All transfers of examinations to a different testing window are subject to a $50 transfer fee. Failure to keep an appointment or canceling an appointment without the appropriate notice (i.e., canceling less than five business days prior to the scheduled appointment) will result in forfeiture of all applicable exam fees.

What if I use assistive technology or need to request an accommodation to take the exam?

IAAP is committed to offering an accessible test-taking environment. Please indicate any accommodation requests or use of assistive technology you have on the CPACC accommodations and assistive technology application form. You will be contacted by an IAAP Certification Team member to discuss your request and review the solution with you. Examples of accommodation requests and assistive technology are in the list below.
  • Screen reader
  • Screen magnification
  • Additional Time
  • Braille exam form
  • Large print paper exam form
  • Sign Language Interpreter
  • Service Animal
  • In-person reader
  • Assistive Reading Device
  • Assistive Listening Device
  • Request for in-person privately proctored exam

Who Should Take the Professional Level Examination?

The Professional-level credential is intended for accessibility professionals, for those who manage accessibility outcomes, and for anyone who plays a key role in ensuring that the digital and physical worlds are accessible to people with disabilities including:
  • Accessibility professionals in any field (e.g. web design, software engineering, hardware engineering, consumer and industrial product design, transportation, architecture and the built environment, educational accommodations, etc.), whose job requires in-depth accessibility expertise. Accessibility professionals should also consider IAAP professional-level certification, if available for their area of expertise.*
  • Project, program, or portfolio managers and executive leaders overseeing initiatives or organizations that focus on accessibility, or which include accessibility as a key component.
  • Anyone whose job requires accessibility awareness or competence (e.g. technology professionals in diverse specializations, architects and urban planners, international development professionals, disability rights activists, lawmakers and legal counsel, media producers, recreation and hospitality providers, teachers and professors, health care providers, emergency response coordinators, salespeople and support staff at accessibility consulting companies, etc.).
  • Who can I ask if I have questions?
Please email or call 404-894-8683 with any questions on the certification process. 

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