Making Virtual Meetings Accessible - Webinar Q&A

Webinar 1: Making Virtual Meetings Accessible.  Headshots of presenters Jay Wyant and Josh Christianson

Questions and Answers from Webinar 1: Making Virtual Meetings Accessible

Q:  How would you include an ASL interpreter for accessibility in this kind of platform without calling in via relay service?
A:  We often have ASL or ISL interpreters as presenters, they sign live in a window alongside the presentations.

Q:  Is there any example of URL or a company that provides Captions services that you recommend?
A:  The Described and Captioned Media Program sets standards for captioning. They provide a list of captioning resources.  

Q:  What is meant by ASL interpreting in the context of WCAG?
A: Sign language is covered in WCAG 1.2.6 as pre-recorded, but the concepts apply for live as well.  

Q:  Is pinning a particular video stream something that can be set in advance, or must individual participants do it?
A:  Zoom provides this detail regarding pinning video or presenters

Q:  Does Zoom (or other platforms) allow you to pin 2 videos at once? So that both the speaker and the ASL interpreter take up the main portion of the screen.
A:  Zoom allows an attendee/presenter window to be displayed that can show the sign language interpreter.

Q:  Would using Captions or CART be a good suggestion for note taking?
A:  Yes, it’s a good backup option to help with note taking but a dedicated note taker is also a good idea.

Q:  What about the one click number that Zoom puts in their invitation (which doesn’t work on an iPhone)?
A:  Zoom provides this one click detail for MAC and Facetime/app use.

Q:  Do you have a good way of doing a "round table introductions" for Zoom meetings? A lot of times the order of people in the participant list changes. Alphabetical order?
A:  Alphabetical order is good. Helps people know the order. Another important rule is to give them specific guidelines on what to share. For example: name, role/title, and current focus on this project - or even something fun like an icebreaker at the end like “first job” or “favorite food.”

Q:  How does the Raise Hand function work in Zoom to “get on the floor”?
A:  The hosts can visually see a dark blue hand by the attendee name. The host can then call on that attendee and unmute their microphone or invite them to contribute by chat.
Q:  Have you or anyone in the audience come across an accessibility comparison matrix for online conferencing apps?
A:  A group called The Big Hack has assembled a comparison of major platforms

Q:  Is it possible to receive a list of the short cuts you were using  to talk with people, for example agreeing with or disagreeing with someone?
A:  These will vary from platform to platform. Here is a link for Zoom shortcuts specifically.
+q to get into the queue
+1 or -1 to agree or disagree

Q:  What is the difference between CART and live captions. Can you explain again?
A:  CART is a method of capturing the spoken word and displaying it for the consumer(s) to view.  Captions are the typed words you view.

Q:  Can you provide any specific suggestions around providing ASL interpreters in a Microsoft Teams Live session, or other session where presenters alternate on-screen? Is there a service that would allow people to view a live interpreter in a separate window?
A:  I can not! But there will be a webinar by Microsoft discussing the accessibility features in Teams.  It is part of this Accessible Remote Working Environments series and the date is set for May 5th, so be sure and check that out.

Q:  How does it work if you are hosting or running a meeting and the host is using JAWS or Zoomtext? Will their JAWS audio be heard by the attendees? If they share their screen using Zoomtext, will it be magnified as the host sees it for attendees?
A:  JAWS is only heard by the user - it will not be heard by others.

Q:  Can you share the PEAT blog link regarding platforms?
A:  PEAT's How to pick virtual meeting platforms guide

Q:  What are the costs for CART?
A:  CART cost vary from provider to provider.  I've seen rates from $100 per hour to $150 per hour.

Q:  Looking for info on platforms to do virtual job fairs? Any research/comparison chart you know of?
A:  Bender Consulting is hosting a virtual job fair for PWD.  

Q:  Can you share PEAT blog link for platforms research/reference?
A:  7 Steps to Accessible Virtual Presentations 
Q: Will we be able to receive a certificate so I could use this for points for my license or continuing education credits?
A:  Yes.  Email Rachel Paul at with your request.

Q:  Can we share these resources within our organizations and how to we credit them?
A:  All PEAT resources are free and open to public to share. You do not need to attribute them to PEAT but of course we love the attribution as it supports our mission and brings attention to the need for these resources.

Q:  Can you provide emails of the presenters/organizers?
A:  Jay Wyant:
Josh Christianson:

Tips contributed from the Chat:

  • Remember to give the captioner and interpreter any notes or powerpoints in advance and names of participants when possible.  This allows for better quality services.
  • As a back-up, you can also use Google's Live Transcribe app for captioning environmental conversation(s).  It can be used to pick up audio for a call and caption conversation
  • Many interpreting service vendors are now using apps to provide Remote Video Interpreting.  I suggest contacting their usual interpreting vendor for more suggestions on that service and related software for use in on line meetings.
  • AFB review of Zoom
  • List of resources for Telework and Accessibility 

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