Institute for Credentialing Excellence Accessibility Resources

What are some common accommodations you should be prepared to provide and include in all of your productions, programs, and services?

  • Sign Language Interpreters (live or remote)
  • TTY
  • Captions (accurate captions are required for education, medical, and legal content)
    • Artificial Intelligence (AI) captions have limited ability to offer correct captioning when unique vocabulary and content is delivered.
    • AI captions are not adept at covering accents.
  • Audio description for any visual information presented in video or live presentations
  • Alternative Text or Text Equivalents for not text content
  • Braille or Large Text
  • Reader/Recorder for non-accessible digital courses or for people with specific physical disabilities
  • Note takers

Reviewing your virtual meeting, LMS, Course Training, and Exam Delivery platforms

  • Are your platforms accessible to people using assistive technologies?
  • Look for the term accessibility on the platform's website search tool
  • Look for an accessibility statement on the platform's website
  • Ask for the accessibility statement from your vendors
  • Ask for a Voluntary Product Accessibility Template (VPAT) or Accessibility Compliance Report (ACR)
  • Does your platform allow attendees to pin a screen/window for American Sign Language (ASL)/International Sign Language (ISL) or the language specific sign language your attendees request?
  • Does your platform provide automated or artificial intelligence produced closed captions?
  • Does your live caption team provide an alternate streaming caption URL
  • Do you have a live caption vendor?
  • Do you have a way to ensure people using AAC (augmentative and alternative communications) can ask questions via chat/Q&A
  • Are the polling tools built in your platform accessible to people using assistive technology?
  • Are the chat windows/tools in your platform accessible to people using assistive technology?

Deaf/Hard-of-hearing, Reading disability, Dyslexia, Auditory Processing Disorders, and those who do not speak the language of your presentation as their primary language

  • Provide captions for all of your virtual meetings/events
  • Provide ASL/ISL/BSL interpreters if requested for your virtual meetings/events
  • Caption all pre-recorded or on-demand videos
  • This includes anything presenters will show in the event as part of a multi-media presentation.
  • Provide Transcripts for Podcasts

Written communications and assistive technology for people who are blind, low-vision, and deaf-blind

 Exam or Course Discovery, Registration, and Scheduling

  • Make sure your registration process/website/sign-up is accessible
  • Check to see if your identification verification process requires sight (is your image clear and can you read the identification)?
  • Try using only your keyboard (tab, shift, alt, windows, space, and arrow keys with enter to "select") to navigate your site and applications' forms and fields.
    • If you are unable to get out of menus or see a highlighted box and form label around every field to enter content, your attendees using assistive technologies won't know what to do or what they have missed.
  • Check out the "back end" by using WebAIM WAVE, also available as an extension to "turn on" when visiting any page or app.
    • This will alert you to about 40% of the errors or alerts on any web page, your mileage may vary. Manual testing and review should supplement any automated testing.
  • Make sure you have an accommodations request portion of our registration form.
  • Include sign-language interpreters (ASL, BSL, ISL, etc)
    • This means you will need to have sourced an interpreter service
    • Remember that interpreters only sign for 45 minutes at a time and then hand off to another interpreter
    • Interpreters may ask about your attendee's Deafness (from birth, recent loss, partial)
  • If you indicate captions will be provided indicate if they are live captions (CART) or automated captions and if they are closed captions or streaming in a third party application.
    • If your material is legal or educational in nature, you should hire a live captioning team.
    • Live captioning teams will need to have the names and content made available to them in advance to best relay the spoken words as captions.
    • Providing this detail helps with names, terms, and context of information to provide quality captions

Presenters/Speakers in Courses/Programs

  • Provide guidance to presenters about color contrast, alt-text, and font sizes, and accessible presentation materials.
  • State names first when speaking to identify speakers for captions and audience
  • Ensure your moderators and Q&A curators provide equal time to attendees to "get to the floor" to ask questions whether they use voice, text, or Alternative and Augmented Communications (AAC)
  • Ensure that your presenters describe any information presented visually. This is great training for everyone and can help distill what we put on slides as a communications tool
  • Discourage the default of saying things like, "well you can see…"
  • Putting too much content on a slide reduces the font and will be a challenge to read. Don't put too much on one slide.
  • Describe graphs and tables so that if the screen is not magnified or someone is using assistive technology the attendee can understand the context of the data.
  • If data is presented as tables in a presentation, is it an image or the actual table?
  • Be prepared to provide alternative text (tagged PDF, large text, or braille) of any slides or documents shown in virtual events.
  • This means your presenters will have to provide their materials in advance so you can have them remediated.
  • This means you need to identify a team internally or a vendor to help you produce alternative media. You will need to plan accordingly to ensure these alternative media resources are available for your attendees prior to your event.
  • While virtual meeting platforms themselves may be accessible, anyone using assistive technologies may not be able to see/read the content. Attendees' assistive technology cannot reach through your delivery platform to access your materials. See above about providing alternative media in advance of your event.

Accessible Documents

  • Use built in organization and templates in document/office suites
  • Use headers to create table of contents in a document to automatically provides navigation for assistive technology
  • Use slide masters in slide decks, to automatically provides read-order and navigation for assistive technology
  • Use Built-In Accessibility Checkers in Office Suites (documents, slides, spreadsheets)
  • Learn how Screen Readers work
  • You can try a free screen reader like NVDA or one built into your computer operating system or smart device.

 Guides to learn more about accessible meetings, captions, and podcasts

More about accessibility:

 CEO level insights:


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